The client required a cultural shift in order to encourage individuals and leaders to perform both operationally and in safety performance. The prediction for safety performance on this major capital project was that many people would get injured and 27 people would lose their lives. Even though this was a 5-year project across Kazakhstan and Russia, using local contractors, this predictable outcome was not something any of the international partners found in any way acceptable.
The approach taken was both bottom up and top down. The first step was to create a commitment for the project held by everyone – one that was about creating a new future of possibility, where no one got hurt and everyone worked together to experience the best project they had been on.