Implementing Ethics and Values across a 7,000 person organisation

Supporting the executive team to think through, design and execute an exciting intervention that made a difference for people, by connecting in with them in deeply human and personal way.


  • Why Discovery process contributed to by over 750 people, led by senior executives.
  • Senior executive team trained in Five Key principles of ‘Harnessing the Power of Why’
  • Enhanced communication channels established
  • 700 First line supervisors developed and are now being ‘ethics and values leaders’
  • 20 Champions trained to sustain the momentum
  • Employee engagement scores up by 20%

Slide Client impact... “The most valuable thing I learned is to listen humbly and with purpose, to recognise the strengths of my team and not to be afraid to share appreciation and ask my team for help.” – Regional Performance Manager Slide Client impact... “This has been transformational for me.” – Senior Operations Manager Slide Client impact... “I feel as though I have been given permission to be me.” – Quality Assurance Lead Slide Client impact... “This has been the best set of events I have been to in my 22 years’ of service. A new level of relationship was established between the Senior Executive and our direct reports - a visceral connection through our Purpose as Leaders.” – Head of Human Resources Slide Client impact... “Leadership regardless of rank – warms my heart to see frontline staff addressing managers and demanding the change they want as leaders.” – Head of Transformation

Context and Challenge

This Police Force was having to deal with accelerated change due to changes in information technology, reduced funding and new government policies and codes of professional ethics and values. The senior executive team knew that if they got the ethics and professional standards implemented effectively inside the organisation, this would act as a filter for all future decision making and action. They also knew that winning the hearts and minds of one group of people would be critical to this success. This group is the supervisors and sergeants, the people that organise the work and put people to work on a day to day basis.

The work started with the top team and used input from the rest of the organisation via an engaging process that focused people on what really mattered to them. This included sharing the times when they have felt most proud and fulfilled at work. These experiences were the feedstock for generating the ‘Why’ for the organisation – an inspired purpose to their work, and to situate the ‘Hows’ – the ethics and values, as a critical enabler of this ‘Why’. 

Practical tools and interventions ...

… were generated to reinforce the new behaviours in ways that build the culture. This enabled the senior team to really learn about leadership in action, and how to design interventions for their organisation that shifts both mindsets and behaviour.

If you would like further information...

... about setting your organisation up for a breakthrough in performance, please talk to us.

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